To provide safer services and experience, Grab Philippines is working on an improvement. Accordingly, the improvement is pertinent to in-app safety.
In-app safety is a safety feature that in which passengers can access numerous safety services. For instance, passengers would be able to report safety issues, ride details, and ask for emergency assistance through the “centralized access point” within the app.
The feature ensures that the passengers get a within-30-minute digital response for the problems. In addition, the feature also allows passengers to connect to police hotlines for a prompt response.
Grab Philippines President Brian Chu explained that the company is prioritizing the safety of its customers by stating that the the service will be accessible starting from August 30, 2019. Furthermore, the company invests US$ 20 million in this project.
“Safety has always been core to who we are and what we do, and we will continue to increase our investments and focus on this area to ensure that each Grab experience is safe and secure,” he stated.
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Grab PH Safety Project
Considering the company’s concern in safety, this is not the first time. In 2018, the company worked together with the government to promote safety and crime prevention campaign.
The campaign was about ‘Safer Everyday’. In so doing, the company asked the assistance of the government to educate their drivers.
In short, the drivers participated in training and seminars to prevent the distribution of illegal drugs through delivery package. Also, some partner drivers would be elected as First Responders.
First Responders are a group of drivers whose additional jobs are to help address traffic accidents after receiving relevant training. In doing so, these drivers would always bring first aid kits so that they would be capable of dealing with accidents as quick as possible.
Brian Chu explained that this was a collaborative effort between ride-hailing services, the government, and partner drivers.
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