South Korea’s largest virtual currency exchange, Bithumb, announced that it ranked first in the KS-CQI call center quality index survey conducted by the Korea Standards Association (KSA).
The KS-CQI, organized by the Standards Association, comprehensively assessed 38 items in seven categories, including reliability, activeness, kindness, and accessibility. KSA conducted the assessment through a survey of customer satisfaction and telephone monitoring.
How Bithum Excels in Exchange Assessment
Bithumb ranked first among four major exchanges in terms of reliability, activism, and accessibility. The cryptocurrency exchanged won three gold medals in the call center quality evaluation.
Bithumb also topped the list of the best call centers in Korea’s industrial service quality survey (KSQI)conducted in June this year. The list was created by the Korea Association of Efficiency (KMAC). It was also one of the top cryptocurrency exchanges in last year’s call center survey for financial and consumer resources.
Bithumb will operate a 24-hour counseling system for 365 days, and will also support online counseling, one-on-one counseling, as well as foreign language counseling such as English and Japanese. Clients can check the response rate of the call center and wait time for answers through mobile devices. Also, it focuses on strengthening the convenience of customers by introducing a system for self-certification of non-face types.
“The Bithumb Call Center receives many recognitions for its quality of service. Consequently, it has ranked first three times in evaluation by a public research institute.” a source from Bithumb said.
Recently, the South Korean cryptocurrency exchange launched Bithumb Global 1.0, marking the company’s step to tap the international market.
It stated on the launch of its global exchange that it wants to be a next-generation cryptocurrency exchange with the slogan “sweep the world, unleash.”
South Korea is home to several famous exchanges, including Upbit, and or many tokens such as NEO, Klaytn, and Terra.